My idea for ethnography project is to study how humans behave while standing in a multi-lane queue i.e. when they have an option of either staying in the same line or moving over to another line.
The inspiration for this project comes from my own experience of standing in the immigration and custom lines at Houston International airport. Since there are multiple custom or immigration officers, often multi-lane queues are used with staff posted in some cases to ensure that each lane moves at the same speed. It was interesting to see some people switching to what they thought were faster lanes and others choosing to stand in the same lane.
My study would basically try to answer these questions:
- What is the human pattern while entering or standing in a queue lane given an option to choose another lane ?
- Is there any correlation between the pattern above with their own personalities ?
- How much does a multi-lane queue benefit from having a queue manager (a person who moves people from slow lanes to faster lanes to ensure people move faster) ?
The results from this study could help in identifying requirements for a queue management system.
Thanks for the insight you provide to the readers about Queue Management System
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